I highly recommend coming here and working with Alma! I just had my second facial with her and it was fantastic. She is extremely knowledgeable in what she is doing, as well as using new techniques and technology I had not tried before. She is also so kind and caring. She really turned my whole day around! Can’t wait for my next facial!
Jes
-
June 29, 2024
Best facial in SW Michigan! Go see Linda Perez she is the sweetest and the best! You will leave feeling magnificent and younger ;). Her skin products are the best as well. The salon is beautiful inside and very relaxing.
Lisa Cressey
-
December 17, 2021
Marissa messed up my nieces hair so badly. She has absolutely no idea how to do balayage. I’ve been a cos for a long time so I fixed it for her and there was not a single section of hair that I could leave alone. EVERYTHING had to be redone. The pictures speak for themselves…now if the salon would just refund them like a good business should, then it would help but it doesn’t seem to be going that way. There is NO WAY marissa styled her hair and thought that she did a good job. Honestly, it’s embarrassing.
Justin Warren
-
May 16, 2024
Amazing staff, amazing place. I went here initially for a message and then hair. The atmosphere is so calmly; I immediately felt better just walking in the front door.
If you are looking for any service they offer, I cannot recommend this place hard enough.
Chris Edwards
-
March 15, 2024
Honestly, I am beyond baffled by the treatment my wife and I received from the staff. The short of it is that the staff we engaged with were snarky, rude and completely out of line. I would never recommend this place to anyone. The level of entitlement that they displayed is abysmal and I hope the owner of the company sees this review.
A couple of weeks ago, I made a surprise appointment for my wife. She has been dealing with out newborn a lot on her own and I wanted to give her some her time. Well, when I told her about it, she said that she really did not feel well and that it would be a waste of money. I immediately called back to reschedule, but no one answered. I called again and left a voicemail explaining the situation and apologizing. Later, my wife received a call asking if she was coming to the appointment, to which she responded with "no, my husband called an hour ago and asked to reschedule". The staff member was completely rude and snarky with my wife. Even then, my wife rescheduled the appointment. After thinking about it, my wife decided that she did not want to receive services from someone so rude and un-empathetic to her situation. She messaged their facebook page several times, no response. Finally, I called today and asked to just cancel it. I was met with "Ugh, yeah, we figured she would just cancel." In the most pretentious awful tone. I asked what she meant by that and she said that because she rescheduled last time, she would probably cancel. I told her the reason she is cancelling is because of the treatment she got on the phone and the receptionist blamed it on us for not calling sooner. WE CALLED 20 MINUTES AFTER THE FIRST BOOKING.
I thanked her for cancelling the appointment and hung up. I am beyond frustrated with this situation. As someone who has worked in the customer service/service industry for nearly 20 years, I cannot fathom how someone could believe this is acceptable.
Our Address
7908 Oakland Dr, Portage, MI 49024, USA
Claim Listing: Zen Salon & Spa
Please Login or Register an Account to Claim Listing
I highly recommend coming here and working with Alma! I just had my second facial with her and it was fantastic. She is extremely knowledgeable in what she is doing, as well as using new techniques and technology I had not tried before. She is also so kind and caring. She really turned my whole day around! Can’t wait for my next facial!
Best facial in SW Michigan! Go see Linda Perez she is the sweetest and the best! You will leave feeling magnificent and younger ;). Her skin products are the best as well. The salon is beautiful inside and very relaxing.
Marissa messed up my nieces hair so badly. She has absolutely no idea how to do balayage. I’ve been a cos for a long time so I fixed it for her and there was not a single section of hair that I could leave alone. EVERYTHING had to be redone. The pictures speak for themselves…now if the salon would just refund them like a good business should, then it would help but it doesn’t seem to be going that way. There is NO WAY marissa styled her hair and thought that she did a good job. Honestly, it’s embarrassing.
Amazing staff, amazing place. I went here initially for a message and then hair. The atmosphere is so calmly; I immediately felt better just walking in the front door. If you are looking for any service they offer, I cannot recommend this place hard enough.
Honestly, I am beyond baffled by the treatment my wife and I received from the staff. The short of it is that the staff we engaged with were snarky, rude and completely out of line. I would never recommend this place to anyone. The level of entitlement that they displayed is abysmal and I hope the owner of the company sees this review. A couple of weeks ago, I made a surprise appointment for my wife. She has been dealing with out newborn a lot on her own and I wanted to give her some her time. Well, when I told her about it, she said that she really did not feel well and that it would be a waste of money. I immediately called back to reschedule, but no one answered. I called again and left a voicemail explaining the situation and apologizing. Later, my wife received a call asking if she was coming to the appointment, to which she responded with "no, my husband called an hour ago and asked to reschedule". The staff member was completely rude and snarky with my wife. Even then, my wife rescheduled the appointment. After thinking about it, my wife decided that she did not want to receive services from someone so rude and un-empathetic to her situation. She messaged their facebook page several times, no response. Finally, I called today and asked to just cancel it. I was met with "Ugh, yeah, we figured she would just cancel." In the most pretentious awful tone. I asked what she meant by that and she said that because she rescheduled last time, she would probably cancel. I told her the reason she is cancelling is because of the treatment she got on the phone and the receptionist blamed it on us for not calling sooner. WE CALLED 20 MINUTES AFTER THE FIRST BOOKING. I thanked her for cancelling the appointment and hung up. I am beyond frustrated with this situation. As someone who has worked in the customer service/service industry for nearly 20 years, I cannot fathom how someone could believe this is acceptable.