North Winds Heating & Cooling Inc 
2861 Jolly Rd, Okemos, MI 48864, USA
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Update: I wanted to come back and update my review. Barb the owner of the company called me to talk about my concerns. She actively listened and came up with a solution to solve them. I appreciate that level of customer service. It may have just been an off day/experience. In the future I plan to use them again to service the equipment. I just had my heater and ac replaced by North Winds heating and cooling. Prior to contacting them for a quote I started looking for someone at the end of last year. I had 4 other companies come out then. Two of those companies just chose not to return the call to purchase. The other 2 weren’t on the table. Most of those total quotes ranged from 10k to 13k. Those units were covered in the tax credit. After sitting on it for the year I decided to try again this year. There was one other company that I got a quote from. The guy was super defensive when I asked questions about the scope of the job and cost. That took me to Nate at North Winds. Nate was super informative during his quote. He told me how they would set up the heater to have more airflow before it hit the filter if I chose that option. The quote came in at $17500. That was a bit of a shock. He went through why he was more money. Part of the expense was the size of the company and quality of the workers and the overall character of the company. After much debate I decided a company that shows up and can handle questions was probably worth it. Prior to them coming out I wanted to get a price break down because the quote disappeared once I signed it. Nate sent it to Haley to send me the info. Sadly the info I was given was just the total price with no break down. This made me lose trust in them because of the lack of transparency. While the units were in my garage there was a cost sheet which gave me more questions than answers to how we got to the $17500. They did not have the conversion kit for the heater so they have to come back in two weeks to finish up the job. Because of this the tech just went through the ac unit. I didn’t have the ability to get down and check the heater and since it wasn’t done I didn’t think much of it. Nate called to schedule a follow up where I was eventually provided the cost info that I was requesting from the beginning. I had also been able to go down and check it out and was not happy with how they left the basement. My drop ceiling tiles had chunks out of them, some also were in the ceiling still, the post between them were also moved and not placed back how they were, one was missing completely. None of this was conveyed by the installer. I noticed on the walk through with Nate that the recliner I have downstairs was copping a lean. I don’t get downstairs often so checked and sure enough it was fine prior to them coming out. The location is right under where the duct work is located. There was no issue knowing it was a much higher cost to go with North Winds. I thought I was getting a good product with excellent people making it happen. I did not receive the level of service I would except from a premium priced company. If you are considering using this company I suggest you pause. Maybe it was an off job for them, but at $17,500 save yourself the head ache.
Cody called 20 minutes before he arrived. He was very respectful. He made sure I understood exactly what he was doing and why. He patiently and clearly answered all of my questions. He emailed me pictures and documentation of what he showed me and what we discussed. Even though I was pressured by unrelated circumstances, he was always calm, clear, respectful and courteous. He had excellent communication and customer service skills! We have been customers of North Winds since the spring of 2020. I appreciate the added, or possibly the return to previous, customer service steps. This has been the most thorough inspection and maintenance visit we've ever experienced. Thank you.
Jason did a great job! He was straight-forward with me, letting me know what was happening with my water heater. He did some research to explain my options and was up-front with the costs and what it would entail. I appreciate his honesty and thoroughness. This company has been so reliable, friendly and prompt with their communications. They zeroed in on the problem from my old air conditioner that another HVAC company couldn't fix after 4 visits! I will never go with anyone else again. Thank you!
Great choice! From start to finish, they made this process very easy and way less stressful. Their financing options are great and all of the employees that I spoke to were very helpful and considerate Russ came out to do the initial estimate and was very informative and helping me find out what my options were, and when it came to the replacement of my furnace Todd and Art Did an excellent job and made sure everything was all set and clear and even prepared me for the next steps. I would definitely recommend Northwinds to friends and family
North Winds has been so helpful in getting my HVAC system in perfect working order. There were a few issues related to how it had been installed and they were wonderful and professional to work with. Justin did an excellent job explaining the issues and getting things done in a timely manner. I highly recommend this company.