I have been a customer for years. The staff is always courteous. Today I came in for my oil change and after checking a few things they said I needed to go to the car parts store for a filter. They were out of my size. I asked if they would discount my fees and they said I would get a percentage off. I went and spent $6 on the filter and went back. After finishing they told me they gave me a $2 discount. I asked to speak with a manager and he said that was all he was allowed to do. Seems like he could have comped me $6 or a free carwash or something. I guess I should have waited for them to get the part themselves. I was not impressed.
Seth
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October 23, 2024
Brought the work van in, only place in town that could get me in, knocked it out quick. Quality shop, great atmosphere
Jesse Spencer
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April 22, 2024
Fantastic & super friendly service!
Knowledgeable staff thst doesn't "would you like X-Service" you to tears.
*Awesome & easy on wallet oil change cost*
Definitely wish I lived in the area and I'd be here all the time.!!
Thanks y'all!
An De
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August 01, 2023
Cory and William have great customer service skills. Cory is able to explain in detail everything regarding oil and changes. The wait time is not bad at all, I was in and out. They also gave suckers to the kids, that made them happy and content. Everything is always very clean and well maintained. Management at this location is doing a great job with appearances and customer service skills. The price for a oil change is very fair. It would cost me more to change my own oil if I had to purchase everything myself to do it. Compared to what I paid today, I couldn't buy the oil for that price at all! I do wish there was a larger selection of oil brands. But they do strive to provide the best oil. It's been a positive experience and I will be back for the next oil change. The owner should be proud of the current employees. They are really great, friendly, kind, and honest. So many business owners don't appreciate or value the people they have until they have lost them. Hang on to Mr. Cory, William, and the rest. They really are doing a great job doing what they do. I'm not sure what your employee recognition procedure is. If it's gifting your employees with a food delivery for lunch once a week, or gifting them with a gasoline gift card once a month. These tiny little gestures go a long way. Especially when they are the ones keeping the businesses operating and the customers happy. Give it up for this crew and business! Great job!
Lucas Haskins
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October 23, 2021
They will overtighten your filter and drain plug, costing you time and money. Had my oil changed their last fall.. havent driven the truck much, went to change the oil myself, My filter is on so tight I broke a $150 snap on oil filter wrench, and now I need to remove the entire oil cooler assembly to get the filter off the housing, a 2 to 3 hour process.. Absolutely positively unacceptable. I will NOT be back and neither will anyone else who asks me about them.
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2133 S Scott Rd, St Johns, MI 48879, USA
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I have been a customer for years. The staff is always courteous. Today I came in for my oil change and after checking a few things they said I needed to go to the car parts store for a filter. They were out of my size. I asked if they would discount my fees and they said I would get a percentage off. I went and spent $6 on the filter and went back. After finishing they told me they gave me a $2 discount. I asked to speak with a manager and he said that was all he was allowed to do. Seems like he could have comped me $6 or a free carwash or something. I guess I should have waited for them to get the part themselves. I was not impressed.
Brought the work van in, only place in town that could get me in, knocked it out quick. Quality shop, great atmosphere
Fantastic & super friendly service! Knowledgeable staff thst doesn't "would you like X-Service" you to tears. *Awesome & easy on wallet oil change cost* Definitely wish I lived in the area and I'd be here all the time.!! Thanks y'all!
Cory and William have great customer service skills. Cory is able to explain in detail everything regarding oil and changes. The wait time is not bad at all, I was in and out. They also gave suckers to the kids, that made them happy and content. Everything is always very clean and well maintained. Management at this location is doing a great job with appearances and customer service skills. The price for a oil change is very fair. It would cost me more to change my own oil if I had to purchase everything myself to do it. Compared to what I paid today, I couldn't buy the oil for that price at all! I do wish there was a larger selection of oil brands. But they do strive to provide the best oil. It's been a positive experience and I will be back for the next oil change. The owner should be proud of the current employees. They are really great, friendly, kind, and honest. So many business owners don't appreciate or value the people they have until they have lost them. Hang on to Mr. Cory, William, and the rest. They really are doing a great job doing what they do. I'm not sure what your employee recognition procedure is. If it's gifting your employees with a food delivery for lunch once a week, or gifting them with a gasoline gift card once a month. These tiny little gestures go a long way. Especially when they are the ones keeping the businesses operating and the customers happy. Give it up for this crew and business! Great job!
They will overtighten your filter and drain plug, costing you time and money. Had my oil changed their last fall.. havent driven the truck much, went to change the oil myself, My filter is on so tight I broke a $150 snap on oil filter wrench, and now I need to remove the entire oil cooler assembly to get the filter off the housing, a 2 to 3 hour process.. Absolutely positively unacceptable. I will NOT be back and neither will anyone else who asks me about them.