I ordered a Chicken Caesar Salad, added bacon bits and eggs, and let me tell you..it was absolutely delicious!!! I didn't know it came with a whole thing of bread, so that was a plus...the bread was even amazingly delicious!! Lol. Thank you for an awesome lunch, for today and tomorrow!
Cash
-
August 27, 2024
Came to luckys with our friends as my wife and i are visiting from Canada for a visit on the 25th of August. Waitress was absolutely wonderful i think her name was Nichole (this review in no way reflects her service as she was perfectly fine). They were very busy so we had a bit of a wait. My wife had ordered the 20oz porterhouse steak & i ordered the Big new york (both medium rare). 45 minutes later our food arrives. We start eating our food and i cut into my steak it was rare instead of medium rare (for me no big deal i proceeded to still eat it). My wife on the other hand her steak was well done and she could not eat it at all. When our waitress came over i let her know about my wifes steak and simply asked it be removed from our bill (did not even mention my steak yet as i ate most of it). She apologized and informed us she would speak to her manager. So the manager comes out and instantly is defensive, sighing loudly & rolling her eyes and proceeds to ask what the problem is. I inform her that my wifes steak was done incorrectly and she is unable to eat the steak and ask it be removed. She got defensive again and said theres no way they could comp her steak as half of it had been eaten.. i looked baffled. My wife took one bite of this steak. And cut further into it to see if there was any pieces she could eat as we were not going to ask for it to be remade) after telling her thats not accurate and the steak is not half eaten she says she can “provide a discount” as she rolls her eyes and gets more irritated at the fact we mentioned this and asked for it to be removed. I then proceed to inform the manager that my steak was also made incorrectly and i had not even mentioned it as i was able to eat mine & let her know all we are asking for is 1 steak to be removed. She proceeds to tell us to wait and walk away. Well now about 5 feet away they are talking poorly about us (their little cubby is not very private). Whatever. She comes back provides a $16 discount.. this was disgusting customer service. The manager in question is named Brianne. You guys should be re evaluating her employment because if she can speak and belittle your customers i can only imagine what your poor staff have to encounter. I have included the pictures of my steak which you can see i fully cut into and then my wifes which was butchered but had only 1 bite.
Rebecca Ann
-
August 31, 2024
First time here.. Waited 50 mins on a Friday (to be expected) no big deal. Put our food order in.. an hour later drinks empty, no salads, no entrees?? Waiter comes and says “I cannot find your order” hands us a menu to place our order again 🤦🏻♀️ an hour later food arrives.. steak over cooked.. Brussel sprouts were yummy! Won’t be back.. good luck🤷🏻♀️ (lots of flies & no hooks in bathroom stalls)
Cori W
-
September 02, 2023
The food was definitely good. You also get a lot for what you're paying for. So the food gets top ratings. Well, not the onion rings. They get a 2*. The lower ratings are that first, the hostess. Think someone who is the customer facing employee should be at least a little personality or be generally pleasant when you enter and seat you. They could also say goodbye and maybe a hope to see you again?? But nothing like that. Almost felt that we were bothering her by being there!! The waitstaff was pleasant enough. The atmosphere. The music definitely did not fit! Sorry if it's what the employees want to hear, but for me, as a paying customer, I would appreciate a more enjoyable atmosphere. Same with the TV in the dining area. Large, gorgeous fireplace should have been center stage, especially with a separate bar in which the TV would have been more appropriate.
Tayy S
-
May 07, 2024
I frequent here a lot! Hands down, my favorite dish is the, Monterey chicken. The Gorgonzola steak is delicious as well. I recently tried the chicken gnocchi carbonara (not pictured) and it’s amazing. The bread is always yummy too! My kids really love it lol! I love their Caesar salad and chicken tortilla soup also 😋
Our Address
11451 N Linden Rd, Clio, MI 48420, USA
Claim Listing: Lucky’s Steakhouse
Please Login or Register an Account to Claim Listing
I ordered a Chicken Caesar Salad, added bacon bits and eggs, and let me tell you..it was absolutely delicious!!! I didn't know it came with a whole thing of bread, so that was a plus...the bread was even amazingly delicious!! Lol. Thank you for an awesome lunch, for today and tomorrow!
Came to luckys with our friends as my wife and i are visiting from Canada for a visit on the 25th of August. Waitress was absolutely wonderful i think her name was Nichole (this review in no way reflects her service as she was perfectly fine). They were very busy so we had a bit of a wait. My wife had ordered the 20oz porterhouse steak & i ordered the Big new york (both medium rare). 45 minutes later our food arrives. We start eating our food and i cut into my steak it was rare instead of medium rare (for me no big deal i proceeded to still eat it). My wife on the other hand her steak was well done and she could not eat it at all. When our waitress came over i let her know about my wifes steak and simply asked it be removed from our bill (did not even mention my steak yet as i ate most of it). She apologized and informed us she would speak to her manager. So the manager comes out and instantly is defensive, sighing loudly & rolling her eyes and proceeds to ask what the problem is. I inform her that my wifes steak was done incorrectly and she is unable to eat the steak and ask it be removed. She got defensive again and said theres no way they could comp her steak as half of it had been eaten.. i looked baffled. My wife took one bite of this steak. And cut further into it to see if there was any pieces she could eat as we were not going to ask for it to be remade) after telling her thats not accurate and the steak is not half eaten she says she can “provide a discount” as she rolls her eyes and gets more irritated at the fact we mentioned this and asked for it to be removed. I then proceed to inform the manager that my steak was also made incorrectly and i had not even mentioned it as i was able to eat mine & let her know all we are asking for is 1 steak to be removed. She proceeds to tell us to wait and walk away. Well now about 5 feet away they are talking poorly about us (their little cubby is not very private). Whatever. She comes back provides a $16 discount.. this was disgusting customer service. The manager in question is named Brianne. You guys should be re evaluating her employment because if she can speak and belittle your customers i can only imagine what your poor staff have to encounter. I have included the pictures of my steak which you can see i fully cut into and then my wifes which was butchered but had only 1 bite.
First time here.. Waited 50 mins on a Friday (to be expected) no big deal. Put our food order in.. an hour later drinks empty, no salads, no entrees?? Waiter comes and says “I cannot find your order” hands us a menu to place our order again 🤦🏻♀️ an hour later food arrives.. steak over cooked.. Brussel sprouts were yummy! Won’t be back.. good luck🤷🏻♀️ (lots of flies & no hooks in bathroom stalls)
The food was definitely good. You also get a lot for what you're paying for. So the food gets top ratings. Well, not the onion rings. They get a 2*. The lower ratings are that first, the hostess. Think someone who is the customer facing employee should be at least a little personality or be generally pleasant when you enter and seat you. They could also say goodbye and maybe a hope to see you again?? But nothing like that. Almost felt that we were bothering her by being there!! The waitstaff was pleasant enough. The atmosphere. The music definitely did not fit! Sorry if it's what the employees want to hear, but for me, as a paying customer, I would appreciate a more enjoyable atmosphere. Same with the TV in the dining area. Large, gorgeous fireplace should have been center stage, especially with a separate bar in which the TV would have been more appropriate.
I frequent here a lot! Hands down, my favorite dish is the, Monterey chicken. The Gorgonzola steak is delicious as well. I recently tried the chicken gnocchi carbonara (not pictured) and it’s amazing. The bread is always yummy too! My kids really love it lol! I love their Caesar salad and chicken tortilla soup also 😋