I frequent here a lot! Hands down, my favorite dish is the, Monterey chicken. The Gorgonzola steak is delicious as well. I recently tried the chicken gnocchi carbonara (not pictured) and it’s amazing. The bread is always yummy too! My kids really love it lol! I love their Caesar salad and chicken tortilla soup also 😋
Cash
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August 27, 2024
Came to luckys with our friends as my wife and i are visiting from Canada for a visit on the 25th of August. Waitress was absolutely wonderful i think her name was Nichole (this review in no way reflects her service as she was perfectly fine). They were very busy so we had a bit of a wait. My wife had ordered the 20oz porterhouse steak & i ordered the Big new york (both medium rare). 45 minutes later our food arrives. We start eating our food and i cut into my steak it was rare instead of medium rare (for me no big deal i proceeded to still eat it). My wife on the other hand her steak was well done and she could not eat it at all. When our waitress came over i let her know about my wifes steak and simply asked it be removed from our bill (did not even mention my steak yet as i ate most of it). She apologized and informed us she would speak to her manager. So the manager comes out and instantly is defensive, sighing loudly & rolling her eyes and proceeds to ask what the problem is. I inform her that my wifes steak was done incorrectly and she is unable to eat the steak and ask it be removed. She got defensive again and said theres no way they could comp her steak as half of it had been eaten.. i looked baffled. My wife took one bite of this steak. And cut further into it to see if there was any pieces she could eat as we were not going to ask for it to be remade) after telling her thats not accurate and the steak is not half eaten she says she can “provide a discount” as she rolls her eyes and gets more irritated at the fact we mentioned this and asked for it to be removed. I then proceed to inform the manager that my steak was also made incorrectly and i had not even mentioned it as i was able to eat mine & let her know all we are asking for is 1 steak to be removed. She proceeds to tell us to wait and walk away. Well now about 5 feet away they are talking poorly about us (their little cubby is not very private). Whatever. She comes back provides a $16 discount.. this was disgusting customer service. The manager in question is named Brianne. You guys should be re evaluating her employment because if she can speak and belittle your customers i can only imagine what your poor staff have to encounter. I have included the pictures of my steak which you can see i fully cut into and then my wifes which was butchered but had only 1 bite.
Rebecca Ann
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August 31, 2024
First time here.. Waited 50 mins on a Friday (to be expected) no big deal. Put our food order in.. an hour later drinks empty, no salads, no entrees?? Waiter comes and says “I cannot find your order” hands us a menu to place our order again 🤦🏻♀️ an hour later food arrives.. steak over cooked.. Brussel sprouts were yummy! Won’t be back.. good luck🤷🏻♀️ (lots of flies & no hooks in bathroom stalls)
Dydee Q
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September 20, 2024
The food was pretty decent, but they sent out broken Alfredo sauce. And please.. put the French onion soup under a broiler. It's a good soup, but it's served soggy. All these foods were good. Just prepped in a rush.
The bread was really good. Baked potato was huge.
YOUR COCONUT SHRIMP IS THE BEST!!!!
Betty Asphy
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March 13, 2024
As my husband and I waited for the seating area preparation for our birthday party of 14 we ordered coffee. It took awhile for the waitress to bring it. When she did she said she would be right back with the sugar. I observed the waitress waiting on 2 other customers and bringing them their food before bringing our sugar. By the time she bought us sugar the coffee was nearly cold. This is not acceptable. My barbecue ribs and baked sweet potato were good, but several in our party were unhappy with their steaks and other entrees; some were rare and medium rare which was not what they ordered.one of our parties glass was visibly not clean. This is unacceptable. I am sorry to say I will not recommend this steakhouse to friends or anyone else. Also there were not a lot of people in the restaurant.
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I frequent here a lot! Hands down, my favorite dish is the, Monterey chicken. The Gorgonzola steak is delicious as well. I recently tried the chicken gnocchi carbonara (not pictured) and it’s amazing. The bread is always yummy too! My kids really love it lol! I love their Caesar salad and chicken tortilla soup also 😋
Came to luckys with our friends as my wife and i are visiting from Canada for a visit on the 25th of August. Waitress was absolutely wonderful i think her name was Nichole (this review in no way reflects her service as she was perfectly fine). They were very busy so we had a bit of a wait. My wife had ordered the 20oz porterhouse steak & i ordered the Big new york (both medium rare). 45 minutes later our food arrives. We start eating our food and i cut into my steak it was rare instead of medium rare (for me no big deal i proceeded to still eat it). My wife on the other hand her steak was well done and she could not eat it at all. When our waitress came over i let her know about my wifes steak and simply asked it be removed from our bill (did not even mention my steak yet as i ate most of it). She apologized and informed us she would speak to her manager. So the manager comes out and instantly is defensive, sighing loudly & rolling her eyes and proceeds to ask what the problem is. I inform her that my wifes steak was done incorrectly and she is unable to eat the steak and ask it be removed. She got defensive again and said theres no way they could comp her steak as half of it had been eaten.. i looked baffled. My wife took one bite of this steak. And cut further into it to see if there was any pieces she could eat as we were not going to ask for it to be remade) after telling her thats not accurate and the steak is not half eaten she says she can “provide a discount” as she rolls her eyes and gets more irritated at the fact we mentioned this and asked for it to be removed. I then proceed to inform the manager that my steak was also made incorrectly and i had not even mentioned it as i was able to eat mine & let her know all we are asking for is 1 steak to be removed. She proceeds to tell us to wait and walk away. Well now about 5 feet away they are talking poorly about us (their little cubby is not very private). Whatever. She comes back provides a $16 discount.. this was disgusting customer service. The manager in question is named Brianne. You guys should be re evaluating her employment because if she can speak and belittle your customers i can only imagine what your poor staff have to encounter. I have included the pictures of my steak which you can see i fully cut into and then my wifes which was butchered but had only 1 bite.
First time here.. Waited 50 mins on a Friday (to be expected) no big deal. Put our food order in.. an hour later drinks empty, no salads, no entrees?? Waiter comes and says “I cannot find your order” hands us a menu to place our order again 🤦🏻♀️ an hour later food arrives.. steak over cooked.. Brussel sprouts were yummy! Won’t be back.. good luck🤷🏻♀️ (lots of flies & no hooks in bathroom stalls)
The food was pretty decent, but they sent out broken Alfredo sauce. And please.. put the French onion soup under a broiler. It's a good soup, but it's served soggy. All these foods were good. Just prepped in a rush. The bread was really good. Baked potato was huge. YOUR COCONUT SHRIMP IS THE BEST!!!!
As my husband and I waited for the seating area preparation for our birthday party of 14 we ordered coffee. It took awhile for the waitress to bring it. When she did she said she would be right back with the sugar. I observed the waitress waiting on 2 other customers and bringing them their food before bringing our sugar. By the time she bought us sugar the coffee was nearly cold. This is not acceptable. My barbecue ribs and baked sweet potato were good, but several in our party were unhappy with their steaks and other entrees; some were rare and medium rare which was not what they ordered.one of our parties glass was visibly not clean. This is unacceptable. I am sorry to say I will not recommend this steakhouse to friends or anyone else. Also there were not a lot of people in the restaurant.