I really don't like the fact that I have to write this but after my experience last nice and the fact that nothing was done to resolve the issue irritates me. I've been going to this restaurant for yrs now and I loved their food and service even got to know some of the people there. I ate there through my whole pregnancy with my daughter and never had anything to say bad. But last night really upset me. We (my husband, son 12yrs and 1yr old daughter and my 8 months pregnant butt lol) walked in and we got a booth quick. They brought us the chips and salsa yummy 🤤. The waitress came to our table which I couldn't tell you her name as she never said it or smiled. Asked us what to drink we ordered our pops and as I went to ask for cheese dip she walked away right in the middle of my sentence (very rude). She brought us our drinks and then said she would be back to take our order (understandable) when she came back which was a long while we started to order she got very irritated with my 12 yr old over his order. Which was a California burrito with no lettuce bean or guacamole and sour cream on the side. I ordered the California burrito but with stewed beef instead of chicken no guacamole and sour cream on the side like I always do. She got snippy and said there's a up charge for stewed beef I said yes I'm aware. My husband ordered Taco's Al pastor. We waited a long time before we got our cheese dip (which my waitress didn't bring out another waitress brought us it with a nice smile like she always has by the way). Then the manager lady asked us if we needed anything I said yes a refill and salsa she brought out my refill and chips. Then had to ask the bus boy for more salsa (he was doing great by the way I seen him helping out anywhere he could nice young man.) Finally our food came out (which the wait was understandable on a Saturday night and busy) we were all excited our waitress started putting plates on the table and set 2 hot plates in front of my 1 yr old I immediately got them out of the way before she burned herself on them. (Couldn't believe that). My husband loves the taco's al pastor which is normally juicy and delicious but this time it was dry and I mean very dry. My son's burrito which is supposed to be shredded chicken was not shredded and very hard I couldn't even get a fork in it. He stopped eating it and didn't even want to take it home but I told him we could at least give it to the dogs and my son can finish that burrito in one sitting he's a big boy and it only had one piece of chicken in it. I never seen that in all the years of going there. My burrito only had meat in half of it. Smh. So we asked the bus boy for boxes and then asked the manager lady for our bill and the waitress we almost never saw brought the bill and said whenever you're ready. Lol your joking we have been ready and waiting and you came to my table 3 times. Once for our drinks once to take the order then to bring the food and now we have been waiting for you all night for refills and other things she walked by many times looked right at us and just never bothered to stop and see how we were doing. So I went to pay and brought up my concerns with the young lady at the front door. I asked if there was a new cook as the food has never been that bad. She said no. OK so she asked how everything was and I told her all she said was yeah I've been eating here 8 yrs and worked here 1 yr it's gotten bad. Then said well I'm sorry. Like wow ok. Don't think that's what you should have said. I normally tip good but I didn't even give a tip I was so mad. 65 dollar meal I fed to the dogs. Can't believe it after 3 years of dedication to this place and I've told everyone about how wonderful this place is. I work in customer service and am a manager and I tell all my customers about how great you guys are. It's sad that a regular was treated this way. And trust me they will know who wrote this as my son always says hi to David (which shares a name with my hubby). David and the manager lady are our favorites.
corinne partin
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July 29, 2024
Boyfriend and I, randomly stopped in on a Friday evening, for a bite and beverage. Service was quick, staff was friendly and informative, food was great. Shrimp tacos were amazing, as was all the food. We participated in the "fishbowl friday" (margaritas) very tasty as well. Bar tender was tentative and pleasant. We will definitely be going back in the near future.
Princess Shiny kittens
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November 15, 2024
I had the new nachos fiesta, very generous portion, juicy and piping hot. Very creative and totally worth the money. I also had the lunch special Margarita prickly pear. The drink was larger than I expected, very sweet, and went down easy. I would have had another beverage if the waitress would have came back to the table. Unfortunately she told me that she's the only one working in the morning and she's very overwhelmed. She had two tables other than us, one was the two top and the other one had three people, and the phone rang twice. We spent 20 minutes thirsty. A lot of restaurants seem to have this same problem. I'll take out if I ever go back.
Shelby Clark
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June 29, 2024
I’ve been going to Los Cabos frequently since they opened and I’ve never had a single complaint until recently. While the food is delicious, the service is terrible. We brought our daughter and SIL here when they were in from out of state and was embarrassed that we’ve been telling them how amazing this place is just to get stuck with a young lady as our waitress who constantly rolls her eyes and appears annoyed if you ask for something. I brushed it off because everyone has bad days. Go back yesterday and the service was even worse and it wasn’t even the same server. Food and drinks were amazing, service has turned to trash. Recommend using their drive through for your food/drinks, save yourself the tip money and having to deal with the terrible customer service.
Ostiva Poulite
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February 14, 2024
First time here and I must say this place is a hidden gem! The food is truly sensational. The chips and salsa was very authentic! The Mexican Dip was amazing with the shrimp and steak. The rice and beans were very good! The mangonada drink was a ten out of ten! The birria tacos were cooked to perfection BUT the consume was NOT IT at all. Not even a little bit. It was not the right color and the taste was completely off! They need to try something different with the consume. My brother had the fajitas and he said they were good. The service was warm and friendly! Our waitress was very attentive. I will be back soon for another beautiful experience.
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I really don't like the fact that I have to write this but after my experience last nice and the fact that nothing was done to resolve the issue irritates me. I've been going to this restaurant for yrs now and I loved their food and service even got to know some of the people there. I ate there through my whole pregnancy with my daughter and never had anything to say bad. But last night really upset me. We (my husband, son 12yrs and 1yr old daughter and my 8 months pregnant butt lol) walked in and we got a booth quick. They brought us the chips and salsa yummy 🤤. The waitress came to our table which I couldn't tell you her name as she never said it or smiled. Asked us what to drink we ordered our pops and as I went to ask for cheese dip she walked away right in the middle of my sentence (very rude). She brought us our drinks and then said she would be back to take our order (understandable) when she came back which was a long while we started to order she got very irritated with my 12 yr old over his order. Which was a California burrito with no lettuce bean or guacamole and sour cream on the side. I ordered the California burrito but with stewed beef instead of chicken no guacamole and sour cream on the side like I always do. She got snippy and said there's a up charge for stewed beef I said yes I'm aware. My husband ordered Taco's Al pastor. We waited a long time before we got our cheese dip (which my waitress didn't bring out another waitress brought us it with a nice smile like she always has by the way). Then the manager lady asked us if we needed anything I said yes a refill and salsa she brought out my refill and chips. Then had to ask the bus boy for more salsa (he was doing great by the way I seen him helping out anywhere he could nice young man.) Finally our food came out (which the wait was understandable on a Saturday night and busy) we were all excited our waitress started putting plates on the table and set 2 hot plates in front of my 1 yr old I immediately got them out of the way before she burned herself on them. (Couldn't believe that). My husband loves the taco's al pastor which is normally juicy and delicious but this time it was dry and I mean very dry. My son's burrito which is supposed to be shredded chicken was not shredded and very hard I couldn't even get a fork in it. He stopped eating it and didn't even want to take it home but I told him we could at least give it to the dogs and my son can finish that burrito in one sitting he's a big boy and it only had one piece of chicken in it. I never seen that in all the years of going there. My burrito only had meat in half of it. Smh. So we asked the bus boy for boxes and then asked the manager lady for our bill and the waitress we almost never saw brought the bill and said whenever you're ready. Lol your joking we have been ready and waiting and you came to my table 3 times. Once for our drinks once to take the order then to bring the food and now we have been waiting for you all night for refills and other things she walked by many times looked right at us and just never bothered to stop and see how we were doing. So I went to pay and brought up my concerns with the young lady at the front door. I asked if there was a new cook as the food has never been that bad. She said no. OK so she asked how everything was and I told her all she said was yeah I've been eating here 8 yrs and worked here 1 yr it's gotten bad. Then said well I'm sorry. Like wow ok. Don't think that's what you should have said. I normally tip good but I didn't even give a tip I was so mad. 65 dollar meal I fed to the dogs. Can't believe it after 3 years of dedication to this place and I've told everyone about how wonderful this place is. I work in customer service and am a manager and I tell all my customers about how great you guys are. It's sad that a regular was treated this way. And trust me they will know who wrote this as my son always says hi to David (which shares a name with my hubby). David and the manager lady are our favorites.
Boyfriend and I, randomly stopped in on a Friday evening, for a bite and beverage. Service was quick, staff was friendly and informative, food was great. Shrimp tacos were amazing, as was all the food. We participated in the "fishbowl friday" (margaritas) very tasty as well. Bar tender was tentative and pleasant. We will definitely be going back in the near future.
I had the new nachos fiesta, very generous portion, juicy and piping hot. Very creative and totally worth the money. I also had the lunch special Margarita prickly pear. The drink was larger than I expected, very sweet, and went down easy. I would have had another beverage if the waitress would have came back to the table. Unfortunately she told me that she's the only one working in the morning and she's very overwhelmed. She had two tables other than us, one was the two top and the other one had three people, and the phone rang twice. We spent 20 minutes thirsty. A lot of restaurants seem to have this same problem. I'll take out if I ever go back.
I’ve been going to Los Cabos frequently since they opened and I’ve never had a single complaint until recently. While the food is delicious, the service is terrible. We brought our daughter and SIL here when they were in from out of state and was embarrassed that we’ve been telling them how amazing this place is just to get stuck with a young lady as our waitress who constantly rolls her eyes and appears annoyed if you ask for something. I brushed it off because everyone has bad days. Go back yesterday and the service was even worse and it wasn’t even the same server. Food and drinks were amazing, service has turned to trash. Recommend using their drive through for your food/drinks, save yourself the tip money and having to deal with the terrible customer service.
First time here and I must say this place is a hidden gem! The food is truly sensational. The chips and salsa was very authentic! The Mexican Dip was amazing with the shrimp and steak. The rice and beans were very good! The mangonada drink was a ten out of ten! The birria tacos were cooked to perfection BUT the consume was NOT IT at all. Not even a little bit. It was not the right color and the taste was completely off! They need to try something different with the consume. My brother had the fajitas and he said they were good. The service was warm and friendly! Our waitress was very attentive. I will be back soon for another beautiful experience.