Carpet left 2 wetness it stinks. Wish I would have thought about it harder and got a steam clean instead. Also looked like even more spots were left on the bedroom carpeting which was embarrassing to show my new tenants when I promised them clean carpets. Nice people though really nice customer service
Marios Fotiadis
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May 23, 2023
I have used the services of this company a couple of times, but unfortunately, I will not be returning as a customer. The staff members are excellent, displaying politeness and helpfulness throughout my interactions. However, the management or owner of the company is a different story altogether.
My experience with the owner was disappointing and frustrating. They exhibited an awful attitude towards customers and provided inaccurate estimates. I was given one price at the time of carpet pickup, but when they contacted me prior to delivery, the amount quoted was completely different. When I questioned this unexpected increase, the owner responded with a raised tone, stating, "Well, that's what it's going to be."
This interaction left a negative impression on me, and as a result, I have no intention of returning to this company. It's unfortunate because the staff members who work for them are genuinely nice and provide excellent service. However, the owner's behavior and handling of customer concerns overshadow the positive experiences I had with the staff.
As a customer, it is important to feel valued and respected, especially when it comes to pricing and communication. Unfortunately, my encounter with the owner did not meet these expectations. Therefore, I cannot recommend this company based on my overall experience.
Surely not coming back,and that’s very unfortunate because the people that work for them are so nice
Amara Clevenger
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November 28, 2017
I brought two large area rugs here to be cleaned. No fringe, nothing fancy. Although the price was great, the results were less than satisfactory. One of the rugs had been in our basement when it flooded. I brought it here because it was stiff & had orangeish into from the water that flooded. They managed to get the texture back to that of a rug, but it still has stained areas. But that’s not their fault if it was a stain that could not be removed. The second rug had been urinated on by a dog we were fostering. I dropped it off & let them know it needed to be cleaned due to dogs. They didn’t call me to let me know when they were finished, so I called a few days later. They checked my name & said they were done. Again, not a huge deal, but a little annoying. I told them I would be in two days later to pick them up on my day off. The next day, they called me to tell me they were finished. I explained I had already called to check the day before & had already told them I’d be in the following day. Finally I went to go pick the rugs up. They gave me the total which seemed reasonable. I mentioned that it was a little lower than I expected & I would definitely come back at those prices. The woman explained that they had forgotten to charge me for deodorizer on one, so if I returned, the price would most likely be about $20 more. I got the rugs in my car & started home. The first one was improved, but still stained as I mentioned earlier. The second didn’t even seem as if it had been cleaned. On the way home, i could smell dog from the rugs confined in my vehicle. As soon as I returned home, I called the store. They told me I could bring the rugs back but that I would be charged for the deodorizer as it’s usually only used on rugs with urine odor. So, I’m not sure if they forgot to charge me for deodorizer they did use but didn’t work or if they didn’t charge me because they didn’t use it, despite me telling them that was the exact reason we brought the rug in. Both alternative were disappointing. I chose not to return & be charged for something when I wasn’t satisfied with my results the first time. The only reason I’m not giving them one star is because everyone was kind through every interaction. But I will definitely not be returning & will advise everyone I know to go somewhere else as well.
T C
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May 19, 2017
I've been using ace to clean our carpets for about 4 years,only after SS with all there certifications soaked our carpets and couldn't get the job done. This week we had ace clean our furniture for the first time and it looks like new. To summarize, they do a fantastic job at a good price and leave our home looking and smelling clean. Oh, your carpets won't take days to dry even with fans blowing on them either.
John Vogl
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April 19, 2018
Myself and my family have been bringing our rugs here for years - we wouldn't go anywhere else in town. Great family owned store. The prices are very reasonable and the work is phenomenal every time. Their attention to detail and instructions is spot on, if there are any hiccups they inform you of them and do what they can to resolve them, and the staff is incredibly helpful, i.e., loading and unloading rugs. Highly recommended!
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Carpet left 2 wetness it stinks. Wish I would have thought about it harder and got a steam clean instead. Also looked like even more spots were left on the bedroom carpeting which was embarrassing to show my new tenants when I promised them clean carpets. Nice people though really nice customer service
I have used the services of this company a couple of times, but unfortunately, I will not be returning as a customer. The staff members are excellent, displaying politeness and helpfulness throughout my interactions. However, the management or owner of the company is a different story altogether. My experience with the owner was disappointing and frustrating. They exhibited an awful attitude towards customers and provided inaccurate estimates. I was given one price at the time of carpet pickup, but when they contacted me prior to delivery, the amount quoted was completely different. When I questioned this unexpected increase, the owner responded with a raised tone, stating, "Well, that's what it's going to be." This interaction left a negative impression on me, and as a result, I have no intention of returning to this company. It's unfortunate because the staff members who work for them are genuinely nice and provide excellent service. However, the owner's behavior and handling of customer concerns overshadow the positive experiences I had with the staff. As a customer, it is important to feel valued and respected, especially when it comes to pricing and communication. Unfortunately, my encounter with the owner did not meet these expectations. Therefore, I cannot recommend this company based on my overall experience. Surely not coming back,and that’s very unfortunate because the people that work for them are so nice
I brought two large area rugs here to be cleaned. No fringe, nothing fancy. Although the price was great, the results were less than satisfactory. One of the rugs had been in our basement when it flooded. I brought it here because it was stiff & had orangeish into from the water that flooded. They managed to get the texture back to that of a rug, but it still has stained areas. But that’s not their fault if it was a stain that could not be removed. The second rug had been urinated on by a dog we were fostering. I dropped it off & let them know it needed to be cleaned due to dogs. They didn’t call me to let me know when they were finished, so I called a few days later. They checked my name & said they were done. Again, not a huge deal, but a little annoying. I told them I would be in two days later to pick them up on my day off. The next day, they called me to tell me they were finished. I explained I had already called to check the day before & had already told them I’d be in the following day. Finally I went to go pick the rugs up. They gave me the total which seemed reasonable. I mentioned that it was a little lower than I expected & I would definitely come back at those prices. The woman explained that they had forgotten to charge me for deodorizer on one, so if I returned, the price would most likely be about $20 more. I got the rugs in my car & started home. The first one was improved, but still stained as I mentioned earlier. The second didn’t even seem as if it had been cleaned. On the way home, i could smell dog from the rugs confined in my vehicle. As soon as I returned home, I called the store. They told me I could bring the rugs back but that I would be charged for the deodorizer as it’s usually only used on rugs with urine odor. So, I’m not sure if they forgot to charge me for deodorizer they did use but didn’t work or if they didn’t charge me because they didn’t use it, despite me telling them that was the exact reason we brought the rug in. Both alternative were disappointing. I chose not to return & be charged for something when I wasn’t satisfied with my results the first time. The only reason I’m not giving them one star is because everyone was kind through every interaction. But I will definitely not be returning & will advise everyone I know to go somewhere else as well.
I've been using ace to clean our carpets for about 4 years,only after SS with all there certifications soaked our carpets and couldn't get the job done. This week we had ace clean our furniture for the first time and it looks like new. To summarize, they do a fantastic job at a good price and leave our home looking and smelling clean. Oh, your carpets won't take days to dry even with fans blowing on them either.
Myself and my family have been bringing our rugs here for years - we wouldn't go anywhere else in town. Great family owned store. The prices are very reasonable and the work is phenomenal every time. Their attention to detail and instructions is spot on, if there are any hiccups they inform you of them and do what they can to resolve them, and the staff is incredibly helpful, i.e., loading and unloading rugs. Highly recommended!